Can't transfer photos from iPhone to PC iPhone 5

Hi,

I'm trying to transfer some photos from my iphone 5 to my windows 7 PC; I haven't done this before.

I've tried two methods of doing this, but neither seem to be working!

method 1 - plug in iphone to pc. I get the autoplay come up. I click import photos. But I get a message saying something like 'no new photos found', so nothing happens. (remember, I haven't backed up my photos before, so all my photos should be 'new'!)

method 2 - I plug the iphone into the pc. And i go to computer > view devices and i open 'apple iphone'. then there's a DCIM folder (which should contain the photos, I'm guessing, because that's how i view photos from my normal camera). But the DCIM folder is empty.

Could someone please help me out? I have done my best to search how to do this, but noone else seems to have had this problem but me!

Thanks in advance.